Refund Policy

General policy

We aim to be fair and transparent. Refund requests are reviewed based on billing history, account usage, and technical circumstances.

Monthly subscriptions

Monthly plans can be canceled to stop future renewals. Unless required by law, charges already processed for the current billing period are generally non-refundable.

Canceling a monthly plan sets cancellation at period end. Access remains active until the end of the current paid period, and future automatic renewals are stopped.

Lifetime purchases

Lifetime plan purchases are typically one-time and non-recurring. Refund requests are assessed case by case and may be denied where significant usage has already occurred.

Billing timing and disputes

If you believe a charge is incorrect, contact support promptly with your account email and billing details so we can investigate.

Failed renewal payments may trigger retry attempts and temporary billing issue states. If payment cannot be recovered within system-defined limits, the subscription may downgrade or expire.

How to request help

Send refund or billing inquiries to billing@mediaforge.app. We may request additional information to verify ownership and review eligibility.