Privacy Policy

Information we collect

We may collect account details such as your email address, authentication/session data, subscription tier, payment-related metadata from payment providers, usage logs, and technical data (such as IP address and device/browser information) needed for security, abuse prevention, and service reliability.

Uploads, links, and media data

When you upload files or submit media links, we process that content to provide conversion and sharing features. Shared-link metadata, expiration settings, and related processing records may be stored to operate the service.

Cookies and sessions

We use cookies or similar session mechanisms to keep you signed in, remember preferences (such as theme), and help secure accounts.

How we use information

• Operate and improve conversion, upload, and sharing features.
• Enforce plan limits, rate limits, and abuse prevention rules.
• Provide billing/subscription support and account management.
• Process subscription lifecycle events such as renewals, cancellations, and payment failures.
• Maintain service security, reliability, and troubleshooting.

Data retention

We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Uploaded/shared content may be deleted according to product rules, expiry settings, or operational policies.

Your choices

You can request account-related help, ask privacy questions, or request deletion review by contacting us at privacy@mediaforge.app.